I’ve been taking my car there for service for 20 years. The last time I brought it in, they told me I needed to replace a part and gave me an estimate of $1,500. I sent photos to a friend of mine who’s a mechanic, and he told me the part was perfectly fine and didn’t need to be replaced. I went with him to the shop where my car was, and when we asked them to show us where the part was broken, they put the screw back in and—miraculously—it worked.
They are not trustworthy. Get a second opinion before they tell you accepting an estimate from them. They’re thieves. I’m completely outraged because I thought I could trust them.
Thank you for your feedback, and for being a valued customer over the past 20 years. We truly appreciate the trust you’ve placed in us over that time.
During your recent visit, our technician identified that the oil drain plug threads had previously been repaired using a Heli coil insert. While this type of repair can sometimes be used in certain applications, we advised that it is not considered a reliable long-term solution for an oil drain plug. If the insert loosens or fails, it can lead to an oil leak or the drain plug coming out, which could result in severe engine damage.
For that reason, we recommended replacing the oil pan as the proper and permanent repair.
When you returned with your mechanic, we took the time to review the vehicle together. As a courtesy, we carefully trimmed the portion of the Heli coil that had come loose and reinstalled the drain plug so the vehicle could be safely driven. At your request, the vehicle was released without performing the recommended repair, and we documented both our findings and the potential risks on the work order.
We understand you chose to seek a second opinion, and we fully support any customer’s right to do so. Our responsibility, however, is to provide recommendations based on what we believe is the safest and most reliable repair for your vehicle.
It’s unfortunate that this experience changed your perception of us, especially after many years of service. Our goal has always been—and remains—to act in our customers’ best interest and protect their vehicles from potential damage.
Alex Chomat
- Gold Wing Motors